Privacy Policy

PrimeCharge respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how personal information may be collected, used, disclosed and protected when you use the PrimeCharge website, join our availability list, communicate with us, or use PrimeCharge services.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.

1. Information we may collect

Depending on how you interact with PrimeCharge, we may collect information including:

• your name
• email address
• business or organisation name
• contact details
• enquiries and correspondence you send to us
• information supplied when registering interest in PrimeCharge
• account and profile information if you use the PrimeCharge platform
• invoice and payment-related information required to provide PrimeCharge services
• technical information such as browser type, device information, IP address, pages viewed and website interaction data
• other information you choose to provide to us

PrimeCharge does not collect full card details directly. Card payment information is handled by our payment provider, Stripe, in accordance with Stripe’s privacy and security practices.

2. How we collect information

We may collect personal information:

• directly from you
• when you use our website or platform
• when you join the PrimeCharge availability list
• when you contact or correspond with us
• from businesses that use PrimeCharge to provide invoices or payment services to their customers
• through integrations required to provide the service, including Xero and payment providers
• automatically through normal website and application technologies where enabled

3. Why we use personal information

We may use personal information to:

• provide and operate PrimeCharge
• present invoices and payment information
• process and confirm payments
• issue or provide access to receipts
• maintain payment and transaction records
• reconcile payment information with connected accounting systems
• provide customer service and respond to enquiries
• maintain, secure and improve the website and platform
• manage beta access and availability enquiries
• notify people who have asked to hear when PrimeCharge becomes more broadly available
• comply with legal and regulatory obligations
• prevent fraud, misuse or security incidents

We will not use personal information for unrelated purposes unless permitted by law or with appropriate consent.

4. Beta availability and emails

If you provide your email address to be kept informed about PrimeCharge availability, we will use it to send relevant PrimeCharge availability, launch and product information.

You can ask us to stop sending these communications at any time, including by using any unsubscribe facility provided in the message or by contacting us.

Joining the availability list does not create a PrimeCharge account or guarantee access to the platform.

5. Service providers and disclosures

We may disclose personal information to service providers where reasonably necessary to operate PrimeCharge.

These may include providers involved in:

• payment processing
• accounting integrations
• cloud hosting and infrastructure
• email delivery
• security and fraud prevention
• technical support
• professional advice

The public PrimeCharge website is hosted on Cloudflare. Availability-list email addresses submitted through this website are stored in Cloudflare infrastructure for that purpose.

PrimeCharge currently integrates with services including Xero and Stripe for the platform. Those providers may handle information under their own privacy policies and contractual arrangements.

This marketing website does not currently use third-party analytics scripts.

We do not sell personal information.

6. Overseas handling of information

Some service providers we use — including Cloudflare for website hosting and availability-list storage, and Stripe and Xero for the PrimeCharge platform — may store or process information outside Australia. Where practicable, we will identify the relevant countries on this page once those provider arrangements have been confirmed for production publication.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

PrimeCharge uses technical and organisational safeguards appropriate to the nature of the information and service.

No internet-based system can be guaranteed to be completely secure, and users should also take reasonable steps to protect their account credentials and devices.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and transaction records, and satisfy legal or regulatory requirements.

When information is no longer reasonably required, we take appropriate steps to delete, destroy or de-identify it where practicable and permitted by law.

9. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before processing a request.

Contact: privacy@primecharge.com.au

10. Privacy enquiries and complaints

If you have a question or complaint about how we handle personal information, please contact us at privacy@primecharge.com.au.

We will review privacy complaints and respond within a reasonable period.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.

11. Third-party services and links

PrimeCharge may link to or integrate with third-party services. Their handling of personal information is governed by their own privacy policies and practices, and we encourage you to review those policies where relevant.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to PrimeCharge, our information-handling practices or applicable requirements.

The current version will be published on this page with its most recent update date.

13. Contact

For privacy enquiries:

• PrimeCharge is operated by Johannes Daniel Roos trading as PrimeSites Digital
• ABN 71 258 457 638
• Western Australia, Australia
• privacy@primecharge.com.au